Asset Insider and City Facilities Management Launch Major APAC Project
A centralised asset lifecycle platform will manage 600,000 assets, improving visibility, maintenance and cost control across Asia-Pacific operations.
Asset Insider has launched an international project in partnership with City Facilities Management, one of the world’s largest privately owned facilities management companies. Since launching in Australia in 2009, City has provided comprehensive facilities management to organisations across sectors such as retail, childcare, food services and healthcare.
The COMS365 initiative follows a series of product pilots, demonstrations, and evaluations that led to the selection of Asset Insider as the centralised asset lifecycle management platform for up to 600,000 assets across sites in Australia, New Zealand, Hong Kong, Macau, Singapore and Malaysia.
Managing critical infrastructure at scale
The project covers equipment and infrastructure, including refrigeration systems, HVAC installations, energy infrastructure, and material handling systems.
Asset Insider serves as a central asset lifecycle management layer, integrating with the Microsoft Dynamics 365 ecosystem - from Field Service to Finance & Operations. This enables operations, finance, and maintenance teams to work from a single source of truth, while working alongside existing business systems.
From Asset Register to Full Lifecycle Management
The project begins with the creation of a digital asset register for tens of thousands of assets in Australia, with the scope expanding to 600,000 over the next two years. Subsequent phases include:
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full asset inventory and creation of digital twins for asset tracking and monitoring
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automated maintenance management schedules and deployment of lifecycle analytics tools
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standardisation of asset management processes across New Zealand and Southeast Asia, providing full visibility into operations across the region
Improving asset Performance, Cost Control, and Maintenance Planning
With the implementation of Asset Insider, City aims to improve operational efficiency, strengthen cost control, and establish a management model based on actual data on asset condition and lifecycle performance.
“This project demonstrates how the combination of deep asset management expertise and the Microsoft ecosystem enables greater control over asset condition, cost, capital and maintenance planning,” the Asset Insider team said.