Asset Insider subscription plans
Discover the perfect Asset Insider subscription for your business. Whether you’re just starting out or managing a large enterprise, each plan provides full functionality with the scalability, support, and customization you need.
Find the right fit for your business
Each plan provides full access to Asset Insider’s features, tailored support, and compatible onboarding services.
Best for small teams looking to manage assets with essential tools.
- Full functionality
- 1 environment
- Standard Support Plan
- 5 users
- Up to 1,000 assets
Ideal for businesses with larger asset portfolios, multiple teams, more intensive operations, and the need for a customizable solution.
- Full functionality
- 2 environments
- Standard Support Plan
- 20 users
- Up to 2,500 assets
Designed for companies with a steady growth pace, asset stakeholders across the whole organization, requiring premium support and even more innovation.
- Full functionality
- 3 environments
- Premium Support Plan
- 100 users
- Up to 50,000 assets
See Details & Compare Plans
| Plan Name | Plus | Pro | Ultra |
|---|---|---|---|
| Feature Set | All features | All features | All features |
| Number of Users | 5 | 20 | 100 |
| Number of Assets | Up to 1,000 | Up to 2,500 | Up to 50,000 |
| Environments |
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| Support Plan | Standard | Standard | Premium |
| Available Add-ons | |||
| Additional Users | Up to 20 users available for 13,00 €/$ 15.00 per user per month | Up to 100 users available for 13,00 €/$ 15.00 per user per month | Unlimited users count available for 13,00 €/$ 15.00 per user per month |
| Additional Assets |
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| Additional Environments | Available with Pro Plan | Add an environment for 90 €/$ 110 | Add an environment for 90 €/$ 110 |
| Compatible Service Packs | |||
| Onboarding Pack 1 |
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| Customizations Integrations | Available with Pro Plan | Available option with Advanced Onboarding pack | Included with Enterprise Onboarding pack |
| Upgrade Recommendations | |||
| Number of users | Perfect for teams up to 20 users. Upgrade as your team grows. | Designed for teams of up to 100 users. Scale up for unlimited users. | Unlimited users. Ideal for large projects. |
| Number of assets | Suitable for managing up to 1,000 assets. Pro is ideal when your asset count exceeds this limit. | Manage up to 50,000 assets. Consider Ultra for large-scale asset management needs. | Unlimited assets. No restrictions for your growing asset portfolio. |
| Number of environments | Ideal for single environments. Upgrade to Pro when you need to manage more than one. | Up to 3 environments. Consider Ultra if your operations span across more environments. | All 3 environments for complex, multi-location operations. |
| Support Plan | Includes Standard. Higher plans unavailable. | Includes Standard. Upgrade to Premium or Ultimate as your needs grow. | Includes Premium. Upgrade to Ultimate for enhanced support. |
| Power Apps License 2 | Required | Required | Required |
(1) Learn more about our Onboarding packs here.↩
(2) Asset Insider requires a Power Apps license. See FAQ for more information on licensing options.↩
Frequently asked questions
Can I change my plan later?
Yes, you can upgrade or downgrade your subscription plan or support plan to better suit your business needs. Contact us for details on how to make the switch, and we’ll help you adjust to the appropriate plan.
Is there a free trial available?
Yes, we offer a 30-day free trial for Asset Insider. During the trial you’ll have access to the full range of features so you can explore how Asset Insider can enhance your asset lifecycle management.
What support plans are available with each subscription?
The Plus plan includes Standard Support. Pro includes Standard Support with the option to upgrade to Premium or Ultimate. Ultra includes Premium Support, with the option to upgrade to Ultimate.
What Power Apps subscriptions do I need?
Asset Insider runs on Microsoft Power Apps licenses. Depending on usage: Per App Pass for single-application access ($5 per user/month), Premium for unlimited app access ($20 per user/month), or Pay-as-you-Go for intermittent users ($10 per user/month when they log in). Choose a combination that fits your needs.
How do subscriptions, support, and Microsoft licensing work together?
Asset Insider runs on Power Apps licenses from Microsoft (Per App, Premium, or Pay-as-you-Go), which are billed separately by Microsoft. Your Asset Insider subscription covers the platform, and your support plan covers assistance. As an authorized reseller within the EU, we can help you select, acquire, and set up the right Power Apps licenses.
Are the Customization and Integrations add-ons included in the product subscription price?
No, Customization and Integrations add-ons are available separately. These services allow you to tailor Asset Insider to your specific needs or integrate it with third-party systems. The cost of these add-ons will depend on the level of customization or integrations required.
Can I add more users to my subscription plan?
Yes, you can expand the number of users in your subscription. Each additional user costs €10.90/$12.40 per month, with scaling options available for all plans.
How can I increase the number of assets I manage?
You can add up to 10,000 assets for 290 €/$ 320 or up to 50,000 assets for 500 €/$ 560 in the Pro plan. Pro Max offers unlimited asset management.
How can I acquire a Power Apps license?
You can purchase Power Apps licenses directly through Microsoft or your Microsoft reseller. For Asset Insider you will need either a Per App, Premium, or Pay-as-you-Go license. You can choose the best option depending on your needs and budget. Instructions for setup are available on Microsoft’s site.
When should I upgrade my support plan?
If you require faster response times, more dedicated support, or additional features, consider upgrading from Standard to Premium (890 €/$ 990) or from Premium to Ultimate (550 €/$ 610).
Support options to match your needs
From fundamentals to comprehensive enterprise-level assistance, choose the plan that keeps your asset operations running smoothly.
For small teams needing timely support and ticket management.
- Knowledge Hub access
- Customer Portal
- Standard work-time support
- Mon-Fri availability
- Rapid response time
For growing teams that require rapid support and more ticket capacity.
- Everything in Standard, plus:
- Additional support channels
- Extended coverage
- Support for custom functionalities
- Change-request capacity
- Faster response times
For large teams needing full-time support with priority access and tickets.
- Everything in Premium, plus:
- Dedicated Account Manager
- Fastest response times
- More change-request capacity
- Option for 24/7
- Priority Microsoft escalation
See details & compare plans
| Plan Name | Standard | Premium | Ultimate |
|---|---|---|---|
| # users to submit tickets | 1 | 3 | 10 |
| Support Channels | |||
| Knowledge hub |  | | |
| Customer support portal 1 | | | |
| Email 2 | | | |
| Chat | – | | |
| Conference call | – | – | |
| Dedicated Account Manager | – | – | |
| Asset Insider Standard Functionality Issues | |||
| Bug fixing | | | |
| High priority business critical issues 3 | | | |
| Total tickets 4 | 3 | 5 | 10 |
| Asset Insider Custom Functionality Issues | |||
| Bug fixing | – | | |
| High priority business critical issues 3 | | | |
| Total tickets 4 | 0 | 3 | 5 |
| Additional Services / Change Requests (capacity – hours) | 0 | 5 | 10 |
| Upgrades to New Asset Insider Versions 5 | 0 6 | 1 | 1 (priority access) |
| Availability | |||
| Timeslots | 9am – 5pm CET | 9am – 5pm customer local time | 7am – 7pm customer local time |
| Week days | Monday – Friday | Monday – Friday | Monday – Saturday |
| 24/7 support | – | – |  |
| Response time 7 | |||
| High Priority (Business Critical) | 2 hours | 2 hours | 2 hours |
| High Priority | 8 hours | 6 hours | 4 hours |
| Medium Priority | 24 hours | 18 hours | 12 hours |
| Low Priority | 48 hours | 36 hours | 24 hours |
| Microsoft Involvement | |||
| Create Power Platform tickets on behalf of the customer | – | | |
| Escalate tickets to Microsoft | – | – | |
(1) Support portal to submit tickets and requests, track their progress, and historical references.↩
(2) Email, Chat, and Conference Call channels are used to facilitate ticket resolution.↩
(3) Business critical issues are reviewed even when the limit of total tickets has been reached.↩
(4) Tickets caused by bugs are not counted in the total number of tickets during the month, in the non-Standard plans.↩
(5) Free of charge upgrades included in the support plans.↩
(6) Upgrade to the latest version of Asset Insider could be requested additionally.↩
(7) Response time is measured considering the timeslots and days availability included in the selected support plan. Response time outside defined timeslots and days is available as an add-on.↩
Maximize efficiency and value
Certified by Microsoft
Asset Insider is a certified solution listed on Microsoft Marketplace, receiving high reviews from our user community.
Rapid Deployment
Leverage Low-Code technology and integration with Microsoft Power Platform for rapid deployment and interoperability.
Integration Flexibility
Access +1,400 connectors and a custom connector builder, ensuring connectivity for your existing IT ecosystem.
Start strong with expert onboarding
Our Onboarding Services Packs are designed to help you get the most out of Asset Insider right from the start. From guided setup to in-depth training, we ensure a smooth transition for your team.
Rapid Onboarding: Asset Tracking & Maintenance
Purpose:
Quick and streamlined onboarding for essential asset tracking and maintenance.
Suitable for:
Organizations with small to medium scale projects, looking for quick deployment, enabling better asset visibility, streamlined processes, and improved productivity.
Duration/Timeline:
2-4 weeks
Why organizations choose Asset Insider
The vendor provides exceptional support and continuously enhances the app with useful features. They truly understand the needs of network operations and field service management.
Head of Monitoring Center Simeon Georgiev
The Asset Insider Team team worked diligently to understand our needs and was able to build these customizations on top of their product. We now have a supported, yet highly customized product that simplifies the ordering and management of thousands of assets.
IT Director Pat Beautz
Excellent support from the Asset Insider team throughout. We’ve received positive feedback on time savings this app has given our users.
Operations Support Manager Hannah AultThe fact that Asset Insider is based on a standard and proven Microsoft technology like Power Platform, allows us to benefit from easy and fast customization options. Interface is user-friendly and easy to use.
IT Hub Manager Plamen Velkov
Asset Insider team has a deep understanding of the entire Asset Management process, and they bring their in-depth knowledge to the table in design, implementation and support.
Enterprise Systems Manager Terrie SabateThe Asset Insider team understood the problem in-depth and tailored the Low-Code solution for Excitel.
Board Member Nikolai Gorchilov
Ready to transform your asset management?
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